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Frequently Asked Questions

  • What does VFS Global do?

    VFS Global manages the Visa Facilitation Centre for The Ministry of Home Affairs in Lesotho. VFS Global will only accept applications for Study Permits, Indefinite Permits, Temporary Permits valid for 90 days and Two years residence permits.

  • Who decides if I will get a visa or permit?

    Your visa application will be processed and decided by Ministry of Home Affairs, Head Office in Maseru. VFS Global does not, play any part in or influence the outcome of your application process.

  • What is the definition of a valid passport?

    A passport shall be machine readable and contain all the information relating to the holder.

  • Payment procedure

    Pre-payment at Standard Bank - Lesotho by downloading and completing the online generated bank receipt and depositing the cash into the nearest Standard Bank.

    Payment at VAC – Applicant can pay the relevant fee’s at the application centre with Credit card & Debit cards only, please note that the application centre does not accept cash.

  • Do I enroll Biometrics in a VFS Global Visa Facilitation Centre?

    When you attend the Visa Facilitation Centre, you will need to provide your biometric information, which includes a photograph and a digital scan of your fingerprints. If you have temporary injuries on your fingers, please wait until the injuries heal before your appointment date. You should also remove any henna on your fingertips, or allow it to fade, as this may prevent us from getting a clear scan. Children and Infants also need to provide their biometric data.

  • Should children come to the VFS Global Visa Facilitation Centre for applying for a visa?

    All applicants submitting a permit application must attend the Permit Facilitation Centre in person. Children also need to attend in person and provide their biometric data. Children need to be accompanied by an adult and this cannot be a member of VFS staff.

  • When can I make my application?

    Application should be made 60 calendar days prior to expiry date of your machine readable passport and visa / permit.

  • What documents do I submit for a visa application?

    • Your appointment confirmation, visa fees receipt
    • A valid machine readable passport or travel document
    • Copy of your valid machine readable passport
    • Duly completed application form
    • All supporting documents as per the checklist relevant to your application.

  • Is there a way of getting my application processed sooner than the regular?

    There is no way an application can be processed sooner than regular. VFS Global doesn’t offer expedite services for visa processing. The processing time is completely dependent on Ministry of Home Affairs.

  • How do I collect my decision back?

    Collection of decisions will be facilitated by the Ministry of Home Affairs at the district office where the applicant resides in.

  • What are the security procedures that I have to undergo in the VFS Global Visa Facilitation Centre?

    For security reasons the following items will not be permitted inside the Visa Facilitation Centre or stored on the premises.

    • All battery operated or electronic items such as cameras, audio/video cassettes, compact discs, MP3s, laptops, or portable music players.
    • All bags such as travel bags, back packs, briefcases, suitcases, leather, jute or cloth bags and zip folders are subject to a security search
    • Sealed envelopes or packages.
    • Any inflammable item such as matchboxes/ lighters/ fuel.
    • Any sharp objects such as scissors, pen knives or nail filers.
    • Weapons or weapon - like objects or explosive material of any kind. Other items may be prohibited based on security staff discretion.